PRIVACY POLICY

 Please review our Privacy Policy for all communication htmls sent out to our guest and industry database through TravelClick.

 Types of Personal Data:

The ‘Personal Data’ refers to any information relating to an identified or identifiable individual such as:

  • Name, Gender, Nationality, Mailing address, Date of birth
  • Passport and visa information or other identification information
  • Contact information including contact number, e-mail address, or other social medias available (wechat, viber, facebook, instagram)
  • Guest stay information, including diverse preferences (pertaining to accommodation, service preference, facilities, amenities, ages of children or any other aspects of services used), health restrictions, and other personal identifying information
  • Credit card or debit card details and account details
  • Information or feedback provided regarding marketing preferences, in surveys, promotional offers, and those third parties

 

Collection of Data:

Guest may provide us personal information as follows:

  • By making a reservation
  • By providing it to us in communications regarding service delivery
  • By downloading mobile application
  • By communication through website chat
  • By providing the information to us by participating in a marketing initiative.

 

Below you may find the type of information collected for each condition:

 

Making a Reservation

When making a reservation, collection of information is necessary to process guest requests. This information includes name, gender, nationality, date of birth, contact information such as email address and phone number, credit card or debit card details, bank account details, and other preferences relative to making the reservation request. It may also include guest preferences regarding service delivery. In other circumstances, wherein Finolhu has special offers with qualifying criteria, further information may be required such as nationality or date of birth.

 

Finolhu offers packages which involve third parties wherein personal information will be shared with that third party to the extent necessary in providing service and processing the request.

 

Staying or visiting Finolhu and use of its services

Guests are required to present identity card (passport) when visiting or staying in Finolhu. This will include information such as name, passport number and expiration date, nationality, mailing address and birthdate. Guests are also requested to check all information initially collected when making the reservation through a Registration Form. This form will also indicate their consent if they would like subscribe of unsubscribe in all marketing communications.

 

Communications regarding service delivery

Transactional emails such as pre-arrival forms and surveys are used as a communication with the guests to provide us information regarding guest preferences pertaining to accommodation, service preference, facilities, amenities, ages of children or any other aspects of services used. It may also include health restrictions and other personal identifying information. This information is recorded to enhance guest satisfaction and service delivery.

  

Website Chat

Finolhu features a chat in the website so that the guest can communicate directly with regards to any concerns and inquiries. Given this feature, the web chat will require the name of the guest and the email address. Further information may be required based on the guest query for us to be able to provide service and process the request.

 

Cookies:

We use cookies on our websites. Cookies are used to identify the browsers, but not an individual, for the purpose of improving the functions in our websites.

 

If guests do not want to accept cookies, they can block them by adjusting the settings on the internet browser, however, guests may not be able to use all the features of the website

 

Use of Personal Data:

Personal information is used in order to fulfill the commitment to:

  • Providing the services we offer
  • Increasing the convenience for guest present and future stays
  • Keep guests informed about new products and services or upcoming promotions and exclusive offers which we believe may be of guest interest

 

If guests do not wish to have the Personal Data processed for any of these Purposes then they will have the opportunity to indicate this when they indicate the consent and unsubscribe on all communications.

 

Data Subject Consent:

If guest do not wish to receive offers or email communications, guest can unsubscribe by sending an email to communications@finolhu.mv using the subject line “Unsubscribe”, so indicating your request with sufficient information so that we can appropriately act on the request. All marketing communication of this type will also contain instructions for unsubscribing.

 

Data Protection:

OPERA system is sitting behind the firewall, only selected staff and third-party interfaces (such as Travel Click) can access guest profile via their specific credentials or through encrypted format.

All reservation information is not accessible from outside Finolhu, hence, User ID and Password is not required for all the guests, otherwise, booked via website. Only selected Finolhu staff and contractors have access to the server via their Password.

 

Data Subject Rights:

The guest has the right to request from Finolhu the access, rectification or erasure of his/her personal data or restriction of processing and to object to processing as well as the right to data portability. Those rights can be exercised by sending an email to communications@finolhu.mv.

 

The guest has also the right to lodge a complaint with a supervisory authority.

 

Data Retention:

Personal Data are kept during 3 years after the end the commercial relationship between Finolhu and the data subject if the data is a client, of 3 years after the last active contact if the data subject is a prospect.

 *Please note: This policy is subject to change without prior notice.