Types of Personal Data:
The ‘Personal Data’ refers to any information relating to an identified or identifiable individual such as:
Collection of Data:
Guest may provide us personal information as follows:
Below you may find the type of information collected for each condition:
Making a Reservation
When making a reservation, collection of information is necessary to process guest requests. This information includes name, gender, nationality, date of birth, contact information such as email address and phone number, credit card or debit card details, bank account details, and other preferences relative to making the reservation request. It may also include guest preferences regarding service delivery. In other circumstances, wherein Finolhu has special offers with qualifying criteria, further information may be required such as nationality or date of birth.
Finolhu offers packages which involve third parties wherein personal information will be shared with that third party to the extent necessary in providing service and processing the request.
Staying or visiting Finolhu and use of its services
Guests are required to present identity card (passport) when visiting or staying in Finolhu. This will include information such as name, passport number and expiration date, nationality, mailing address and birthdate. Guests are also requested to check all information initially collected when making the reservation through a Registration Form. This form will also indicate their consent if they would like subscribe of unsubscribe in all marketing communications.
Communications regarding service delivery
Transactional emails such as pre-arrival forms and surveys are used as a communication with the guests to provide us information regarding guest preferences pertaining to accommodation, service preference, facilities, amenities, ages of children or any other aspects of services used. It may also include health restrictions and other personal identifying information. This information is recorded to enhance guest satisfaction and service delivery.
Finolhu features a chat in the website so that the guest can communicate directly with regards to any concerns and inquiries. Given this feature, the web chat will require the name of the guest and the email address. Further information may be required based on the guest query for us to be able to provide service and process the request.
If guests do not want to accept cookies, they can block them by adjusting the settings on the internet browser, however, guests may not be able to use all the features of the website
Use of Personal Data:
Personal information is used in order to fulfill the commitment to:
If guests do not wish to have the Personal Data processed for any of these Purposes then they will have the opportunity to indicate this when they indicate the consent and unsubscribe on all communications.
Data Subject Consent:
If guest do not wish to receive offers or email communications, guest can unsubscribe by sending an email to email@example.com using the subject line “Unsubscribe”, so indicating your request with sufficient information so that we can appropriately act on the request. All marketing communication of this type will also contain instructions for unsubscribing.
OPERA system is sitting behind the firewall, only selected staff and third-party interfaces (such as Travel Click) can access guest profile via their specific credentials or through encrypted format.
All reservation information is not accessible from outside Finolhu, hence, User ID and Password is not required for all the guests, otherwise, booked via website. Only selected Finolhu staff and contractors have access to the server via their Password.
Data Subject Rights:
The guest has the right to request from Finolhu the access, rectification or erasure of his/her personal data or restriction of processing and to object to processing as well as the right to data portability. Those rights can be exercised by sending an email to firstname.lastname@example.org.
The guest has also the right to lodge a complaint with a supervisory authority.
Personal Data are kept during 3 years after the end the commercial relationship between Finolhu and the data subject if the data is a client, of 3 years after the last active contact if the data subject is a prospect.
*Please note: This policy is subject to change without prior notice.