Terms & Conditions

 

TERMS & CONDITIONS FOR YOUR BOOKING CONFIRMATION

General Payment Policy

  • For the period of 11th January – 26th December, 100% of the stay payment will be required 30 days prior arrival date
  • For festive season (27th December – 10th January), 50% non-refundable payment to be made 15 days upon confirmation and 100% payment to be made by 1st August.

*Please note that special terms and conditions may apply for promotional offers depending on the rate booked.

General Cancellation Policy

For the period of 11th January – 26th December

  • No charges for cancellation made 31 days prior to arrival date
  • 50% of the stay charge for cancellation made 16-30 days prior arrival date
  • 15 days or less to the arrival a 100% of the stay charge
  • No-show arrivals will be charged with 100% of stay and one-way transfer

FESTIVE SEASON (27th December – 10th January)

  • 50% cancellation applies before 31st July
  • Any cancellation after 1st August will be charged 100% fee
  • No-show arrival and early departures will be charged with 100% of stay and one-way transfer

*Please note that special terms and conditions may apply for promotional offers depending on the rate booked.

Special periods and length of stay during these dates

A minimum stay of 7 nights per villa required for stays between 27th December till 03rd January and A minimum stay of 4 nights per villa required for stays between 20th till 26th December

December 28 to January 2 inclusive are considered as no check-in and no check-out dates.

Seaplane transfers:

  • The resort is approximately 30 minutes away from Ibrahim Velana International Airport (formerly known Ibrahim Nasir (Male) International Airport) by seaplane.
  • Seaplane is available during daylight only and subject to weather conditions.
  • Seaplane transfer rate is US$510 per adult* (12 years and above) return trip.
  • Children below 12 years will receive a 50% discount on seaplane transfer rates.
  • Infants under two years of age travel free of charge (sitting on a parent’s lap)
  • Baggage allowance is 20 kg and 5 kg hand luggage.
  • Any excess baggage is chargeable at US$4 per kg and payable at the airport.
  • Seaplane rates are subject to increase if fuel surcharge increases.
  • For shared transfers, there is a waiting time at the terminal, maximum 2 hours after checking in.
  • If you choose to transfer by seaplane, your arrival international flight needs to land in Male before 3pm and departure international flights that leaves Male’ by 9am only.

* Transfer rates are subject to 10% service charge & 12% government goods & service tax.

Domestic Flight transfer:

  • The resort can be reached by a 30-minute domestic flight and 20-minute speedboat ride from Dharavandhoo Domestic Airport
  • The domestic flight transfer rate is US$510 per adult* (12 years and above) return trip. One way transfer will be 50% of return trip base rate.
  • Children between 2 – 11 years will receive 50% discount. A charge of US$75 applies to infants below two years of age (sitting on a parent’s lap) .
  • Each guest (excluding infants) is allowed a 25 kg of checked luggage and 5 kg of hand luggage.
  • Any excess baggage is charged at a cost of US$2 per kg and is payable at the airport.
  • Please provide arrival/departure details for all bookings at least five days prior to the guest arrival to guarantee transfers on time.
  • Any cancellations less than 24 hours prior to arrival and no-shows will incur 100% of transfer charges.
  • For shared transfers, there is a waiting time at the terminal, maximum 3 hours after checking in.

* Transfer rates are subject to 10% service charge & 12% government goods & service tax.

Liability of the Resort

  • The Resort limits its liability to the Guests as follows;
    • Claims for damages are exclude except in circumstances which results in injury to life, body or property, caused from an intentional or gross breach of obligation of the Resort.
    • A breach of an obligation of the Resort is deemed to be equivalent to a breach of a legal obligation.
  • In the event damages are caused to Guests, the Resort shall act to minimise such damages as soon it comes to the knowledge of the Resort without delay. At the same time, Guests are obliged to take such actions to keep the damage at a minimum.
  • Liability claims against the Resort shall expire unless the Guest notifies the Resort within 01 year of the occurrence of the event that cause the damages.
  • Guests are responsible to and advised to procure their own travel insurance to cover any possible incidences while holidaying in the Resort.