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Terms & Conditions

Terms & Conditions for your booking confirmation

Temporary Payment and Cancellation Policy due to COVID19

100% free cancellation on all new bookings made from 01 October until 31 December 2020 for stays from 01 November 2020 – 30 September 2021 (check out date)

If the booking will cancelled up to 8 days prior to arrival, such booking will have no cancellation fees. Any cancelation within 7 days or less prior to arrival, will be charged 100%. This policy does not apply to stays during the following periods:
Festive 24 Dec 2020 – 06 Jan 2021
Easter 28 March – 11 April 2021

If 100% payment will not be received 8 days before the arrival date (the actual funds must be credited to our bank account), such booking will be released without prior notice.

Cancellation policy during Festive 24 December 2020 – 06 January 2021 and Easter 28 March – 11 April 2021

All bookings during Festive and Easter season will have free cancelation policy up to 30 days prior to arrival. Any cancellation within 29 days or less prior to arrival, will be charged 100% of the room rate.

For Festive 24 Dec 2020 – 06 Jan 2021, a deposit of 5% of the total invoice value will be required for all categories of 2-bedroom villas, Beach Pool Villa and Beach Villas. This deposit will be credited towards booking payment. In case of cancellation of the booking within 30 days or more, the 5% deposit will be credited towards future stays or refunded. If cancellation will be made less than 30 days, the deposit will forfeit.
For Easter period, the deposit is not required.

If the full payment will not be received 30 days before the arrival date (the actual funds must be credited to our bank account), such booking will be released without prior notice.

What will happen if your PCR test will return positive 72 hours or less prior traveling to Maldives?

In such case the resort will allow to postpone the booking to later dates until 31 October 2021 without any additional fees, upon presenting a medical certificate stating guest’s full name matching to the one in the reservation, name of the medical institution and address where the test was done, date of the test and confirmation of the positive result, full name and designation of the medical personnel issuing the certificate, and the stamp.

We strongly recommend to our guests to purchase travel insurance policy covering any disruption of travel, which should add comfort and security to their travel plans.
We are monitoring the situation with the worldwide travel regulations and adjust the above policy in due course as required.

Please book online, by phone +960 660 2323, or via email at

Terms and conditions apply. The above free cancellation policy is not applicable to non-refundable rates.

Standard Payment and Cancellation Policy

For the period of 7 January – 23 December

  • Full payment of the stay is required 30 days before the arrival date.
  • 50% of the stay will be charged for cancellations made 30 – 16 days prior to arrival date.
  • 100% of the stay will be charged for cancellations made 15 days or less prior to arrival date.
  • No-shows will be charged 100% of the stay and one-way transfer.
  • Early departures will be charged 100% of the stay and return transfers.
  • Bookings made on non-refundable rates must be paid in full at the time of booking. No refund or change to the reservations are allowed.

For Festive Season (24 December – 6 January)

  • A non-refundable deposit of 30% will be charged within 14 days upon confirmation.
  • Full amount will be charged at least 60 days prior to arrival date.
  • Any cancellation made 61 days or more before arrival date will be charged 30% non-refundable deposit.
  • 100% of the stay will be charged for cancellations made 60 days or less to the arrival date.
  • No-shows will be charged with 100% of stay and one-way transfer.
  • Early departures will be charged 100% of the stay and return transfers.

Please note that special terms and conditions may apply for promotional offers depending on the rate booked.

The resort reserves the right to release the booking without prior notice if full payment is not received on time. Payment for all incidental charges will need to be settled in the resort before check-out.

*All cancellation notifications must be received in writing by emailing the resort reservations office at

Seaplane Transfer

The resort is approximately 30 minutes away from Velana International Airport by seaplane.
Seaplane is available during daylight only and subject to weather conditions.

Seaplane rates now – 6 Jan 2021

  • Roundtrip seaplane transfer rate is USD 540++ per adult (12 years and above).
  • Children below 12 years will receive a 40% discount (USD 324++ per child) on seaplane transfer rates.

++ Transfer rates are subject to 10% service charge and 12% government goods and service tax.

Seaplane rates from 07 Jan 2021 – 04 Jan 2022

  • Seaplane transfer rate is USD 570++ per adult (12 years and above) return trip.
  • Children below 12 years will receive a 40% discount (USD 342++ per child) on seaplane transfer rates.

++ Transfer rates are subject to 10% service charge and 12% government goods and service tax.

Seaplane transfer terms and conditions

  • Baggage allowance is 20 kg and 5 kg hand luggage.
  • Any excess baggage is chargeable USD 5 plus 12% GST per kg, payable at the airport
  • Infants under two years of age travel free of charge (sitting on a parent’s lap)
  • International arrival and departure flights must be provided at least 7 days prior to arrival to guarantee transfers on time.
  • International arrival flight needs to land in Male before 15:00.
  • International departure flight leaving Male’ should be scheduled after 9:00 only.
  • For shared seaplane transfers, there is a waiting time at the private Finolhu Airport Lounge after checking in.
  • Seaplane prices are subject to change without prior notice in accordance with any increases in fuel prices and taxes.
  • Any cancellations less than 24 hours prior to arrival and no-shows will incur 100% of transfer charges.
Domestic Flight transfer
  • The resort can be reached by a 20-minute domestic flight and 25-minute speedboat ride from Dharavandhoo Domestic Airport
  • The domestic flight transfer rate is USD 540++ per adult (12 years and above) return trip. One-way transfer will be 50% of return trip base rate.
  • Children between 2 – 11 years will receive 50% discount. (No fee for infants below 2 years).
  • Each guest (excluding infants) is allowed a 20 kg of checked luggage and 5 kg of hand luggage.
  • Any excess baggage is charged at a cost of USD 3 plus 12% GST per kg and is payable at the airport.
  • International arrival and departure flights must be provided at least 7 days prior to arrival to guarantee transfers on time.
  • Any cancellations less than 24 hours prior to arrival and no-shows will incur 100% of transfer charges.
  • For shared transfers, there is a waiting time at the terminal, maximum 3 hours after checking in.

++ Transfer rates are subject to 10% service charge and 12% government goods & service tax.

Check-in and Check-out

Resort check-in time is 14:00 and check-out time is 12:00. The resort clock is 1 hour ahead of local Maldives time. Guaranteed early check-in or late check-out may be booked in advance 50% of the nightly rate.

Mandatory Taxes

Rates are subject to all applicable taxes which currently consist of a mandatory 10% service charge, 12% government and goods service tax (GST), and Green Tax rate of USD 6 per person per night.

Deposit Policy

We require a guarantee deposit upon check-in either by cash or credit card for any additional or incidental charges during your stay. We will release this guarantee deposit upon check-out if it not utilised.

Child Policy
  • One (1) child below 12 years can share a one bedroom villa along with two adults (with the existing bedding only) for USD 6 Green Tax per night on the same meal plan as parents. Second child below 12 years can also share with two adults (with existing bedding only) for an additional charge of USD 100++ per night, on the same meal plan as parents.
  • Meal plan for children is available from children’s menu only.
  • Baby cot is complimentary and on request basis.

++ Transfer rates are subject to 10% service charge and 12% government goods & service tax.

Liability of the Resort

The Resort limits its liability to the Guests as follows:

  • Claims for damages are exclude except in circumstances that result in injury to life, body or property, caused from an intentional or gross breach of obligation of the Resort.
  • A breach of an obligation of the Resort is deemed equivalent to a breach of a legal obligation.
  • In the event damages caused to Guests, the Resort shall act to minimise such damages as soon it comes to the knowledge of the Resort without delay. At the same time, Guests are obliged to take such actions to keep the damage at a minimum.
  • Liability claims against the Resort shall expire unless the Guest notifies the Resort within 01 year of the occurrence of the event that cause the damages.
  • Guests are responsible to advised and procure their own travel insurance to cover any possible incidences while staying in the Resort.
Drone Policy

Due to privacy concerns, Finolhu prohibits the operation of unmanned aerial systems or drones. We kindly ask guests to refrain from flying drones anywhere on the island.


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